Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at lanajunes26@gmail.com. If your return is approved, we will provide the return address and instructions. 

Customers are responsible for return shipping costs unless the item is damaged, or defective, or incorrect.If we provide a prepaid return label, it’s cost may be deducted from your refund. We will also provide instructions on how and where to send your package. Items sent back without approval wont be accepted.

You can always contact us for any return question at lanajunes26@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Jewelry- Final Sale 

All jewelry purchases from Lana J’s Boutique are final sale, including handmade jewelry, earrings, bracelets ,rings, Western/Boho jewelry, and our luxe Moissanite Collection.

Jewelry cannot be returned or exchanged due to a change of mind, or personal preference or sizing.

If an item arrives damaged, defective, or incorrect please contact us within 7 days of delivery at lanajunes26@gmail.com with your order number and photographs so we can   revìew the issue and arrange an appropriate resolution.

 

Dropshipped Items - Returns

Eligible dropshipped items may be returned within 7 days of delivery, subject to the product’s return eligibility.

Items must be unworn, unwashed, unused and in their original condition with tags attached.

Some products, including certain swimwear, intimate apparel, jewelry, and other designated final - sale items, cannotbe returned for a change of mind.

Customers must contact Lana J’s Boutiquefor a return authorization before sending anything back.Return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect.

Please do not return merchandise directly to the supplier without receiving instructions from Lana J’s Boutique.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Final - sale items, including all jewelry, are not eligible for exchanges due to a change of mind. This does not affect your rights if an item arrives damaged, defective, or incorrect.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lanajunes26@gmail.com.